Privacy Policy

RaffleTech is operated by Jamie Buchanan. Our website is raffle-tech.co.uk. You can contact us at support@raffle-tech.co.uk.

We collect the following personal data when you enter a competition:

• Full name
• Email address
• Delivery address (collected when you win a prize)
• Payment information (processed securely by Stripe — we never see or store your card details)
• IP address and browser information (collected automatically for fraud prevention)
• Competition entry data including ticket numbers and answer attempts

We use your data to:

• Process your competition entry and assign ticket numbers
• Send you confirmation of your entry by email
• Contact you if you win a prize and arrange delivery
• Comply with our legal obligations under the Gambling Act 2005 and UK competition law
• Prevent fraud and abuse of our competitions
• Send you occasional updates about new competitions (you can opt out at any time)

We process your data under the following legal bases (UK GDPR):

• Contract performance — processing your entry and delivering prizes
• Legal obligation — retaining records as required by competition law
• Legitimate interests — fraud prevention and site security
• Consent — marketing emails (you can withdraw consent at any time)

We share your data only where necessary:

• Stripe — to process payments (Stripe's privacy policy applies to payment data)
• Courier/delivery services — your name and address only, to deliver prizes
• We do not sell, rent, or trade your personal data to any third party

• Entry records: 2 years from the date of the competition draw
• Winner records: 6 years (for tax and legal compliance purposes)
• Email marketing preferences: until you unsubscribe or request deletion
• Payment records: as required by Stripe and HMRC regulations

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (the right to be forgotten)
• Object to processing of your data for marketing purposes
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email support@raffle-tech.co.uk. We will respond within 30 days.

We use the following cookies:

• Essential cookies: required for the site to function, including Stripe's payment cookies. These cannot be disabled.
• Analytics cookies: we may use privacy-friendly analytics to understand how people use the site. These are only set with your consent.

We take reasonable technical and organisational measures to protect your personal data. All data is transmitted over HTTPS. Payments are handled entirely by Stripe and are never stored on our servers.

We may update this policy from time to time. We will notify registered users of significant changes by email. The current version is always available at raffle-tech.co.uk/privacy.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

For any privacy-related questions: support@raffle-tech.co.uk